noga88 Privacy Policy

How noga88 Handles Your Personal Information

This Privacy Policy ("Policy") describes how noga88 ("we", "us", "our", "the Platform") collects, stores, uses, and shares personal data belonging to users ("you", "your") who access or register on the noga88.app website and associated services. It applies to all Bangladesh-based players and any other users of the noga88 platform regardless of location.

By creating a noga88 account or continuing to use the platform after this Policy is published, you acknowledge that you have read and understood its contents and that you consent to the data practices described herein. If you disagree with any part of this Policy, you should discontinue your use of noga88 and contact our support team to request account closure.

noga88 is committed to handling all personal data with transparency, fairness, and security. We do not sell your data to third-party marketers. We do not use your data for purposes beyond those stated in this Policy without your explicit consent.

Our Core Privacy Commitments

What Data We Collect

noga88 collects personal data through several channels, including account registration, identity verification, payment processing, customer support interactions, and your ongoing use of platform features. The categories of personal data we collect include:

1.1 Account Registration Data

When you create a noga88 account, we collect the information you provide during the registration process. This typically includes:

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Email address
• Mobile phone number (used for account verification and security alerts)
• Preferred username and password (stored in encrypted form)
• City or region of residence within Bangladesh

1.2 Identity Verification (KYC) Data

To comply with responsible gaming obligations and to verify your identity before processing withdrawals, noga88 may request documentary evidence. This can include copies of your National Identity Card (NID), passport, driving licence, or a utility bill confirming your address. These documents are processed securely and retained only for as long as required.

1.3 Payment Data

When you make a deposit or request a withdrawal, we collect transaction-related information. This includes your bKash or Nagad mobile wallet number, bank account details (where bank transfer is used), transaction reference numbers, deposit and withdrawal amounts, and payment timestamps. Full card numbers and mobile banking PINs are never stored on noga88 servers — payment processing is handled by our certified payment partners.

1.4 Technical and Usage Data

When you access noga88, our servers automatically collect certain technical data. This includes:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Mobile network operator (e.g., Grameenphone, Robi, Banglalink, Teletalk)
• Pages visited, time spent on each page, and navigation paths
• Game sessions played, bet amounts, and game outcomes
• Session start and end times (Bangladesh Standard Time, UTC+6)

1.5 Communications Data

If you contact noga88 customer support — whether by email, live chat, or any other channel — we retain a record of those communications, including your messages, the date and time of contact, and the resolution provided. This data helps us improve our support quality and maintain an accurate account history for you.

1.6 Cookies and Tracking Technologies

noga88 uses cookies and similar tracking technologies to maintain your login session, remember your preferences, and collect anonymised usage statistics that help us improve platform performance. You may configure your browser to reject cookies, but doing so may affect certain platform features including login persistence and personalised content delivery.

How We Use Your Data

noga88 uses the personal data we collect strictly for the following purposes. We do not process your data in any way that is incompatible with these stated purposes without first obtaining your explicit consent.

2.1 Account Creation and Management

Your registration data is used to create and maintain your noga88 account, authenticate your identity when you log in, and enable you to access all platform features. This is the primary basis on which we hold your personal information — it is necessary for the fulfilment of our contractual obligations to you as a registered user.

2.2 Identity Verification and Fraud Prevention

KYC data is used to verify that you meet the minimum age requirement of 21 years, to confirm that the payment methods linked to your account belong to you, and to detect and prevent fraudulent activity. Identity verification is a non-negotiable requirement for withdrawal processing and is carried out in your interest as much as ours.

2.3 Payment Processing

Transaction data is used to process your deposits and withdrawals accurately and to maintain a complete financial history of your noga88 account. This data is shared with our payment processing partners — including bKash, Nagad, and Rocket gateway providers — only to the extent necessary to complete each transaction.

2.4 Responsible Gaming

We analyse your gameplay data to support our responsible gaming obligations. This includes monitoring for signs of problematic gambling behaviour, enforcing self-exclusion requests, applying deposit limits you have set, and sending responsible gaming reminders where our systems detect unusual patterns in your activity. This processing is carried out in the interest of player welfare.

2.5 Customer Support

Communications data is used to respond to your support enquiries, resolve disputes, and improve the quality of our customer service. Records of past interactions help our support agents provide faster and more informed assistance when you contact us.

2.6 Marketing Communications

With your consent, noga88 may use your email address and mobile number to send you information about promotions, bonuses, new game launches, and seasonal offers relevant to Bangladesh players — such as Eid special bonuses or BPL cricket season promotions. You may withdraw this consent and opt out of all marketing communications at any time by updating your account notification preferences or by contacting our support team.

2.7 Platform Improvement and Analytics

Anonymised and aggregated technical and usage data is used to analyse platform performance, identify popular games, optimise the user experience for mobile devices commonly used in Bangladesh, and fix technical issues. This data does not identify you personally and is used solely to make noga88 a better platform for all users.

Who We Share Your Data With

noga88 does not sell, rent, or trade your personal information. We share personal data only where it is strictly necessary for the operation of the platform or where we are legally required to do so. The categories of recipients are as follows:

3.1 Payment Service Providers

To process deposits and withdrawals, noga88 shares the minimum necessary transaction data with certified payment partners. In Bangladesh, this includes the authorised gateway providers operating the bKash, Nagad, Rocket, and Upay integrations, as well as Visa and Mastercard processing networks for card-based transactions. These partners are bound by their own privacy and data security obligations and are not permitted to use your data for any purpose other than completing your transaction.

3.2 Identity Verification Providers

Where KYC verification is required, noga88 may share your identity documents and registration details with specialist third-party identity verification services. These providers confirm the authenticity of documents and the accuracy of the information you have provided. All such providers are subject to strict confidentiality agreements with noga88.

3.3 Technical Infrastructure Partners

noga88 operates using cloud hosting and technical infrastructure provided by third-party service companies. These partners may have access to personal data stored on the servers they host, but are contractually prohibited from accessing, reading, or using that data for any purpose other than the provision of hosting and infrastructure services to noga88.

3.4 Game Content Providers

Some game studios and live casino providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive anonymised session identifiers to power their game engines within the noga88 platform. These providers do not receive your full name, payment details, or contact information.

3.5 Legal and Regulatory Disclosure

noga88 may be required to disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where disclosure is mandated by applicable law, court order, or where we reasonably believe disclosure is necessary to protect the rights, property, or safety of noga88, its users, or the public.

Your Privacy Rights

As a noga88 user, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond to all verified requests within 30 days.

Data Retention

noga88 retains personal data only for as long as is necessary for the purposes for which it was collected, or for as long as we are legally required to retain it. The following general retention periods apply:

• Account registration data is retained for the duration of your account and for a minimum of 5 years following account closure, in accordance with anti-money laundering record-keeping requirements.
• KYC identity documents are retained for a minimum of 5 years from the date of verification or from the date of account closure, whichever is later.
• Transaction records are retained for a minimum of 5 years to comply with financial record-keeping obligations.
• Customer support communications are retained for 3 years from the date of each interaction.
• Technical and usage logs are retained in anonymised form for up to 24 months for analytics purposes.
• Marketing consent records are retained indefinitely so that noga88 can demonstrate compliance with consent-based marketing rules.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.

Data Security

noga88 implements a range of technical and organisational measures to protect personal data against unauthorised access, loss, destruction, alteration, or disclosure. Our security practices include:

• SSL/TLS encryption on all data transmitted between users and noga88 servers.
• Encrypted storage of passwords and sensitive account credentials using modern hashing algorithms.
• Restricted internal access to personal data — only authorised noga88 staff with a legitimate operational need can access user data.
• Regular security audits and penetration testing of our platform infrastructure.
• Two-factor authentication (2FA) options for user accounts to prevent unauthorised login.
• Automatic session timeout after periods of inactivity to protect users who forget to log out.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, noga88 will notify affected users without undue delay and will take all necessary steps to contain and remediate the breach.

Underage Users

noga88 is strictly an adults-only platform. We do not knowingly collect or process personal data from individuals under the age of 21. If we become aware that an account has been registered by a person under 21, that account will be immediately suspended, all balances will be held pending review, and any personal data associated with the account will be deleted in accordance with our data retention policy.

If you are a parent or guardian and believe that a minor in your care has registered an account on noga88, please contact our support team at [email protected] immediately so that we can act on this without delay.

Changes to This Policy

noga88 reserves the right to update or modify this Privacy Policy at any time. When material changes are made, we will update the "Last updated" date shown at the top of this page and, where the changes are significant, notify registered users by email or via a notice on the noga88 platform. We encourage you to review this Policy periodically to stay informed of how we are protecting your data.

Your continued use of the noga88 platform following publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you should cease using the platform and submit a request to close your account.

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way noga88 handles your personal data, please contact our dedicated support team. We are available 24 hours a day, 7 days a week, to assist with privacy-related enquiries from Bangladesh players and all other users.

Email (plain text — not a clickable link): [email protected]

We aim to respond to all privacy-related enquiries within 2 business days and to resolve all substantive data subject requests within 30 days of receiving a verified request.